RETURNS

RETURNS

Returns and exchanges are accepted within 14 days after the item(s) have been delivered. We do not currently offer paid returns meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.

When returning your parcel, please clearly mark it with your full name and order number. Refunds will be processed within 7 working days.

In order to return an item correctly, please follow these conditions:
- Return must be sent to us within 14 days of purchase
- Item must be returned undamaged and unused, with it's original packaging 
- Return your items to us using a tracked service
Please note, phone cases and custom prints are not refundable or exchangeable. 


Our Returns Address:
Proper Good Returns
Unit 68, Pollard Yard
Pollard St East
Manchester
M407QX

EXCHANGES

If you would like to exchange an item, please follow the above process and then place another order for your correct item.

 

CANCELLATIONS

All our prints and phone cases are made to order which means once your order has been placed, the information is automatically sent and processed with our printing team. Unfortunately we are unable to cancel any orders once they have come through to our side. 

Brand Story

Proper Good is a fast-growing, personality-filled home and gift brand that was born during the 2020 lockdown. The business started as a passion project from Abbie’s bedroom floor and has grown year-on-year into the worldwide market.

In 2022 Abbie began to take part in pop ups and markets across the UK, including the likes of the Trafford Centre Boots, and was blown away by the response at each event. From here the brand has seen notable growth in the wholesale market and has since been stocked by the likes of Oliver Bonas, Anthropologie and Wolf & Badger, along with independent stores across the UK, Europe, US, Australia and Canada. The Proper Good team now consists of Abbie and her two assistants Aimee and Gabs who fulfil all stockist orders from their two Manchester-based studios.

COLLABS & CLIENTS

In addition to stockists, Proper Good have collaborated with brands such as Roland DG, Skinny Dip, Sweaty Betty, Sezane and Papier.

PRESS

Proper Good have been featured in a number of editorials from British Vogue, Tatler, World of Interiors and GenLuxe.

PRODUCTION

Designed, printed and framed in Manchester using locally and ethically sourced materials.

Proper Good’s stockist orders are printed on demand, framed, packed and shipped from their Manchester production studio. This in-house production allows for the team to meet high quality standards, respond quickly to any custom requests and work closely with their stockists.

Artwork is giclee printed on archival matte paper which is made to last, before being framed using FSC certified mouldings that are handmade in London.

Proper Good’s online customer orders are printed and dispatched from their London-based production partner. Again using archival papers and FSC certified mouldings. By printing on-demand the team aim to create less waste and a more personalised option for customers.