I'VE PLACED AN ORDER, HOW LONG UNTIL IT IS DISPATCHED?
Dispatch time is our processing time and does not include the time for shipping with each courier. All phone cases, prints and frames are made to order and our lead time before dispatch is 2-5 working days and 5-7 working days for framed pieces. This is likely to increase during busy periods such as Black Friday, Christmas and seasonal sales.
CAN I TRACK MY ORDER?
Yes! We ship worldwide using a variety of tracked services. Confirmation emails and texts are sent out automatically however these often land in spam folders. Once your parcel has been dispatched you will receive a secondary email which includes your tracking link.
If you do not add an email at checkout, these will not be sent. If you have any issues with locating your tracking details, please email us on hello@wearepropergood.com and we will be more than happy to help.
WHAT ARE YOUR PRINT SIZINGS?
A5 (14.8cm x 21cm)
A4 (21.0cm x 29.7cm)
A3 (29.7cm x 42.0cm)
A2 (42cm x 59.4cm)
A1 (59cm x 84.1cm)
A0 (84.1cm x 118.8cm)
Please email us for custom print sizes.
DO YOU OFFER CUSTOM COLOURED PRINTS?
Yes! We offer custom coloured prints free of charge. Please purchase our "Custom Colour" listing.
WILL MY PRINT ARRIVE FRAMED?
Yes! We offer a free framing service when you order a frame and a print.
I WANT A CUSTOM SIZE PRINT
If you have a frame already and would like us to resize a print for you, please email hello@wearepropergood.com.