SHIPPING & RETURNS

SHIPPING

We ship worldwide using a variety of tracked services. Please check your emails and spam folders for confirmations and tracking information and follow the estimated lead times below before getting in touch.

All prints and frames are made to order and our lead time before dispatch is 2-5 working days and 5-7 working days for framed pieces. This is likely to increase during busy periods such as Black Friday, Christmas and seasonal sales.

 

FULFILMENT CENTRES

Products are dispatched from a number of fulfilment centres. This means that your order may arrive in a number of parcels if you have ordered a selection of items.

Prints & Frames: Dispatched By Printing & Framing Team

Tea Towels, Greetings Cards & Samples: Dispatched By Proper Good HQ

Phone Cases: Dispatched by Phone Case Production Team

 

SHIPPING PRICES

Prices are calculated at checkout depending on the weight of the parcel and location of delivery.

 

ESTIMATED SHIPPING TIMES

 Destination

Estimated Delivery Time

UK

1-5 working days

Ireland 10-14 working days
Europe Zone 1 10-14 working days
Europe Zone 2 10-14 working days
Europe Zone 3 10-14 working days
Europe Zone 4 10-14 working days
US 5-10 working days
ROW 10-21 working days

 

Europe Zone 1: Belgium, Germany, Holland 

Europe Zone 2: Austria, Czeck Republic, Denmark, France, Italy, Luxembourg, Poland, Slovakia, Spain, Sweden, Hungary, Monaco 

Europe Zone 3: Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Slovenia, Malta, Norway, Romania, Switzerland

Europe Zone 4: Albania, Andorra, Belarus, Bosnia, Iceland, Liechtenstein, Moldova, Russia, San Marino, Serbia, Ukraine

 

Please note, working days exclude weekends, bank holidays public holidays in each country. Delivery times are always estimations. Customers are responsible for any import costs. If a parcel is delayed or stuck at customs, please email hello@wearepropergood.com and I will do my best to help with the issue.

 

RETURNS

Returns and exchanges are accepted within 14 days after the item(s) have been delivered. If you would like to return an item, please email hello@wearepropergood.com and we will supply a returns address. We do not currently offer paid returns meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.

When returning your parcel, please clearly mark it with your full name and order number. The item must be returned in the condition it was received, with no damages. Once the parcel has been received, your refund will be processed.

Please note, any custom orders are not refundable or exchangeable.

 

EXCHANGES

If you would like to exchange an item, please follow the above process and then place another order for your correct item.

 

CANCELLATIONS

 

All our prints and phone cases are made to order which means once your order has been placed, the information is automatically sent and processed with our printing team. If you decide you would like to cancel, please email hello@wearepropergood.com and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the above returns process.