SHIPPING & RETURNS
SHIPPING
We ship worldwide using a variety of tracked services. Please check your emails and spam folders for confirmations and tracking information and follow the estimated lead times below before getting in touch.
All prints and frames are made to order and our lead time before dispatch is 2-5 working days and 5-7 working days for framed pieces. This is likely to increase during busy periods such as Black Friday, Christmas and seasonal sales.
FULFILMENT CENTRES
Products are dispatched from a number of fulfilment centres. This means that your order may arrive in a number of parcels if you have ordered a selection of items.
Prints & Frames: Dispatched By Printing & Framing Team
Tea Towels, Greetings Cards & Samples: Dispatched By Proper Good HQ
Phone Cases: Dispatched by Phone Case Production Team
SHIPPING PRICES
Prices are calculated at checkout depending on the weight of the parcel and location of delivery.
ESTIMATED SHIPPING TIMES
Destination |
Estimated Delivery Time |
UK |
1-5 working days |
Ireland | 10-14 working days |
Europe Zone 1 | 10-14 working days |
Europe Zone 2 | 10-14 working days |
Europe Zone 3 | 10-14 working days |
Europe Zone 4 | 10-14 working days |
US | 5-10 working days |
ROW | 10-21 working days |
Europe Zone 1: Belgium, Germany, Holland
Europe Zone 2: Austria, Czeck Republic, Denmark, France, Italy, Luxembourg, Poland, Slovakia, Spain, Sweden, Hungary, Monaco
Europe Zone 3: Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Slovenia, Malta, Norway, Romania, Switzerland
Europe Zone 4: Albania, Andorra, Belarus, Bosnia, Iceland, Liechtenstein, Moldova, Russia, San Marino, Serbia, Ukraine
Please note, working days exclude weekends, bank holidays public holidays in each country. Delivery times are always estimations. Customers are responsible for any import costs. If a parcel is delayed or stuck at customs, please email hello@wearepropergood.com and I will do my best to help with the issue.
RETURNS
Returns and exchanges are accepted within 14 days after the item(s) have been delivered. If you would like to return an item, please email hello@wearepropergood.com and we will supply a returns address. We do not currently offer paid returns meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.
When returning your parcel, please clearly mark it with your full name and order number. The item must be returned in the condition it was received, with no damages. Once the parcel has been received, your refund will be processed.
Please note, any custom orders are not refundable or exchangeable.
EXCHANGES
If you would like to exchange an item, please follow the above process and then place another order for your correct item.
CANCELLATIONS
All our prints and phone cases are made to order which means once your order has been placed, the information is automatically sent and processed with our printing team. If you decide you would like to cancel, please email hello@wearepropergood.com and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the above returns process.